For titles that we don't hold in stock (Special Order lines) we will send orders to you via Nielsen teleordering when we receive an order from a customer. If you don't receive an order this will be because we haven't received an order.

Nielsen will alert you to the order and you should acknowledge the order on their site. Please then send us the number of copies that we have ordered along with an invoice as soon as you can. The invoice should contain the following information. ISBN, order reference (this will begin with a D), retail price, discount percentage to us, any P&P charges and method of payment. BACS is our preferred payment method so please include your bank details.

The discount you offer us should be as attractive as possible to encourage repeat sales. We normally ask for 60% discount off the RRP but realise that small publishers may only be able to offer us less than this.

Any P&P charges will be paid to you by us but we will pass these onto our customers so you need to decide whether to absorb these costs into your discount.

We will pay you 30 days from month end of invoice so, for example, a January dated invoice will be paid at the end of February We're unable to tell you who have ordered your books due to GDPR and the confidentiality agreements that we have with our customers. Please don't list Gardners as your distributor with Nielsen as this isn't a role that we can fulfill for you and if you do so orders won't be fulfilled, you need to list yourself or whoever is going to be sending orders out for you.