Telephone: +44 (0)1323 521555

uksales@gardners.com  |  internationalsales@gardners.com

  1. GENERAL
    1. Gardners is prepared to supply the Customer with books, DVDs, CDs, eBooks and other goods on the basis only of these Conditions. These Conditions apply to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
    2. The Order constitutes an offer by the Customer to purchase the Goods in accordance with these Conditions.
    3. The Order shall only be deemed to be accepted when Gardners issues a written acceptance of or otherwise processes the Order, at which point the Contract shall come into existence.
    4. Any samples, descriptions or advertising produced by Gardners and any descriptions or illustrations contained in Gardners' catalogues, brochures or websites are produced for the sole purpose of giving an approximate idea of the Goods referred to in them. They shall not form part of the contract nor have any contractual force.
    5. Gardners are a seller of Goods only. Gardners does not have any intellectual property in the Goods being sold and accepts no responsibility for the contents of the Goods, their accuracy, or any opinions expressed therein. Gardners has no control over the contents of the Goods sold.
  2. PRICES AND TRADING DISCOUNTS
    1. Unless otherwise agreed by Gardners in writing, the price for the Goods shall be:
      1. the price set out as the retail/dealer price on the date of despatch.
      2. less any discount agreed between Gardners and the Customer, as may be amended from time to time.
      3. plus any applicable small order surcharge for orders which are below the published minimum order volume or value.
      4. plus the cost of delivery calculated in accordance with Gardners' delivery policy and tariffs.
      5. plus any additional value added tax and all costs, taxes or charges in relation to sourcing, packaging, loading, unloading, carriage and insurance, all of which amounts the Customer shall pay if applicable when it is due to pay for the Goods.
    2. An invoice setting out the price payable for the Goods despatched will accompany the Goods on despatch, or will (in circumstances agreed with the Customer) be sent via electronic data interface (EDI).
    3. Special Order Service (SOS) titles (i.e., titles which are not Stock or GXC (Gardners Extended Catalogue/ Virtual Stock) titles) are sold on a Firm Sale basis and can't be cancelled once ordered. Books will be shipped as a Backorder when they arrive. Retail prices are latest advised and may vary. Discounts and surcharges may apply on individual transactions.
    4. GXC titles are available to order under the same terms and conditions as Stock titles.
    5. DVD prices are as shown on our website and in our daily data files as dealer or promotional prices. DVDs will be supplied to credit account holders at agreed discounts off the prices stated on our website and data files.
  3. DATA SERVICES
    1. If the Customer wishes to use the Gardners product database as part of its website, service platform, or internal system it may only do so by entering into a licence agreement with us. The licence can be requested from Gardners and once received should then be completed and returned. Gardners can decide at their discretion whether to enter into such licence.
  4. ORDERS AND DELIVERY OF B2B - BUSINESS TO BUSINESS ORDERS - ACCOUNT CUSTOMERS
    1. Gardners will accept telephone orders during the office hours stated on our website. Answerphones are in operation outside these hours. Calls may be recorded for quality and training purposes. Customers using Gardlink, fax or electronic ordering can order 24 hours a day, seven days a week or visit our website at www.gardners.com.
    2. Gardners offer a next working day delivery service to most UK addresses for orders placed Monday to Friday. If the Customer does not require a next working day delivery, or are unable to accept a next-day delivery, the order will be despatched by Gardners as soon as practicable or held for despatch to the Customer's reasonable requirements.
    3. Carriage on all deliveries within the UK mainland will be paid by Gardners on all Monday to Thursday orders over £150.00 retail for book accounts and over £150.00 at dealer price for DVD accounts, or a combination of the two for mixed deliveries. Carriage on all deliveries within the UK mainland will be paid by Gardners on Friday orders over £250.00 retail for book accounts and £250.00 at dealer price on DVD accounts for Saturday delivery. UK mainland orders required for next day delivery Monday to Friday below £150.00 retail and for Saturday delivery below £250.00 and above £75.00, will be despatched with a £3.50 delivery charge. UK mainland orders below £75.00 retail can be despatched with a delivery charge of £5.00.
    4. Order values are calculated at invoice values on despatch.
    5. Backorders are supplied at the price on despatch, not at the price when ordered.
    6. Saturday orders will be despatched for Monday delivery, excluding Public holidays.
    7. A small low value surcharge will be levied on all orders below the minimum values as stated above, unless otherwise agreed with the Customer.
    8. It is the Customers responsibility to observe Embargo and industry 'on sale' dates.
    9. International customers should contact our dedicated International Sales team for full details of terms of delivery.
  5. ORDERS AND DELIVERY OF B2B - BUSINESS TO BUSINESS ORDERS - CREDIT CARD CUSTOMERS
    1. Gardners will assess and determine whether the Customer will be offered a credit card only account. Credit card only accounts will only be available to Customers residing in the UK and with a credit or debit card registered to a UK address. The remainder of this clause 5 shall apply to sales to credit card account holders only. Where there is any conflict between this clause 5 and the remainder of these Conditions, this clause 5 will prevail.
    2. Discount terms may be agreed with credit card account holders.
    3. Orders from credit card account holders must be placed via our website, www.gardners.com, they cannot be placed via telephone.
    4. Only Stock items will be available to purchase and all items sold will be Firm Sale.
    5. Payment will be taken in full at the point of order. Card details will need to be entered (using a 3D secure process) at the point of each order.
    6. There will be a maximum order value of £1,000 per day.
    7. Prices shall be as displayed on our website at the point of order. Standard delivery charges as set out in clause 4.3 shall apply.
    8. In the event of any damages or shortages, refunds will be made to the original payment card and this will represent the extent of Gardners liability for the same.
    9. Delivery shall be at the account address only and orders will be despatched same day.
    10. There will be no ability to place any orders for direct despatch to the Customer's customers.
    11. Gardners shall be entitled to close any credit card account at any time, including but not limited to when any transaction results in a chargeback.
  6. ORDERS AND DELIVERY OF B2C - BUSINESS TO CUSTOMER FULFILMENT ORDERS
    1. Any such orders processed must be made through Gardners approved electronic methods.
    2. The Fulfilment Services provided are as described in the Gardners Books Fulfilment Price List which is available on request from Gardners.
    3. If Fulfilment orders for physical products are received by Gardners before 15.00 Monday to Friday, Gardners will use its reasonable endeavours to despatch the order on the same day, unless exceptional circumstances or peak volumes make this unachievable. Orders received after 15.00 Monday to Friday and during Saturday and Sunday, will be despatched on the next available collection.
    4. Titles ordered under our Special Order Service (S.O.S.) and specific titles within our stock range which are supplied on a Firm Sale basis will not be credited if returned to Gardners. Although Gardners will, on request from you, do all it can to cancel those titles not required by you, if the titles subsequently arrive at Gardners premises, they will be despatched to your premises and invoiced accordingly. In such circumstances no fulfilment charge for despatch to your customer will apply.
    5. If Firm Sale titles are returned to Gardners (P.O. Box Service) by your customers, these will be despatched to your premises or disposed of, but not credited to your account.
    6. Products in Gardners current stock catalogue which are received but are no longer required can be returned to Gardners under the returns conditions as stated in clause 10 below.
    7. All P.O. Box returns will be processed with a service charge per parcel as detailed in our Fulfilment Price List.
    8. All inserts must be provided with a readable EAN 13 barcode and will be processed with a service charge per insert, as detailed in our Fulfilment Price List.
    9. An optional 'gift wrapped' service is available with a service fee per book, as detailed in our Fulfilment Price List.
    10. Where available, proof of delivery is available via www.gardners.com. If hard copy P.O.D.s are required these are chargeable, as detailed in our Fulfilment Price List.
    11. It is your responsibility to ensure that the customers delivery details for fulfilment orders are properly recorded and contained within the Gardlink database on your computer or within the FTP order.
    12. Gardners will assist with any claim for non-delivery or damage, but does not provide any insurance or liability beyond that which is available from the shipper involved.
  7. DELIVERY
    1. Gardners shall deliver the Goods to the location set out in the Order (Delivery Location). Gardners may use a third party courier to deliver the Goods. Delivery is completed on the completion of unloading of the Goods at the Delivery Location.
    2. Any dates quoted for delivery are approximate only, and the time of delivery is not of the essence. Gardners shall not be liable for any delay in delivery of the Goods that is caused by a Force Majeure Event or the Customer's failure to provide Gardners with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
    3. If Gardners fails to deliver the Goods, its liability shall be limited to the costs and expenses incurred by the Customer in obtaining replacement goods of similar description and quality in the cheapest market available, less the price of the Goods. Gardners shall have no liability for any failure to deliver the Goods to the extent that such failure is caused by a Force Majeure Event or the Customer's failure to provide Gardners with adequate delivery instructions or any other instructions that are relevant to the supply of the Goods.
    4. If the Customer fails to accept delivery of the Goods within three Business Days of Gardners notifying the Customer that the Goods are ready, then, except where such failure or delay is caused by a Force Majeure Event or Gardners' failure to comply with its obligations under the Contract:
      1. delivery of the Goods shall be deemed to have been completed at 9:00am on the third Business Day after the day on which Gardners notified the Customer that the Goods were ready; and
      2. Gardners shall store the Goods until delivery takes place, and charge the Customer for all related costs and expenses (including insurance).
    5. If ten Business Days after the day on which Gardners notified the Customer that the Goods were ready for delivery the Customer has not accepted delivery of them, Gardners may resell or otherwise dispose of part or all of the Goods and, after deducting reasonable storage and selling costs, charge the Customer for any shortfall below the price of the Goods.
    6. Gardners may deliver the Goods by instalments, which shall be invoiced and paid for separately. Any delay in delivery or defect in an instalment shall not entitle the Customer to cancel any other instalment.
  8. AUTO DUES RELEASE
    1. Gardners ordering system holds titles unavailable at the time of ordering (unless the Customer specifically request, that backorders are not recorded) and then despatches these books when the Customer's next order arrives at Gardners.
    2. In instances where no book order has been received for the previous 15 days or no Entertainment order has been received for the previous 10 days, these orders will be released and despatched to the Customer to avoid further delay.
    3. If the value of the Customer's book order is below the carriage paid threshold, Gardners' system can, at the Customer's request, bulk all the Customer's book orders until a value of £150.00 or £250.00 on Friday at retail is reached or until the Customer's next book order arrives. If after a further 10 days, Gardners have received no further book orders from the Customer (at this stage the Customer's orders will have been held in stock for 25 days) the Customer's goods will be despatched on the next automatic dues release, and the relevant delivery charge will be applied. The Customer should contact its Customer Care Representative for more information and to set the system to your requirements.
  9. PAYMENT
    1. Payment for all orders must be made within 30 days of statement date for all accounts. Thereafter (without prejudice to any remedies available to Gardners) interest on payments due will accrue at the rate of 4% per annum over the Lloyds Bank PLC base rate from time to time until payment in full is received from the Customer.
    2. Notwithstanding the above, payment for all orders shall become due immediately in the event that the Customer is adjudged bankrupt or insolvent, has a receiver or administrator appointed over its assets or enters into any composition with its creditors. If your account exceeds our agreed payment terms at any time, the full balance will become due immediately.
    3. Any goods purchased shall remain the property of Gardners - until full payment has been made.
    4. Monthly payments can be paid through the Booksellers Clearing House, 'Batch' if required. Payment can be made by bank transfer. Please send remittance advice to our Accounts Department. Our bank details are:
      Lloyds Bank, 104 Terminus Road, Eastbourne, East Sussex.
      Sort Code: 30-92-86
      Account No: 00904220.
    5. Customers without a credit account may purchase goods which are in stock, by cheque, Visa or Mastercard, providing the value exceeds £150.00.
    6. Credit accounts are available for Customers purchasing a minimum of £1,000.00 net invoice value per annum.
    7. International customers should contact our dedicated International Sales team for full details of terms of supply.
  10. RETURNS ALLOWANCE & PROCEDURE
    1. All returns enquiries should be made via Returns Authorisation software on Gardlink or www.gardners.com or directly to the Sales Support team, either by fax on +44 (0)1323 521666, by telephone on +44 (0)1323 521777 or, via email to uksales@gardners.com or internationalsales@gardners.com. Gardners offers a privilege returns allowance for Customers quarterly on the following dates: January 1st, April 1st, July 1st and October 1st. The Customer's returns allowance is based on 5% of the retail value of books or dealer value for entertainment products, of the amount the Customer has spent with Gardners in the 3 months preceding one of the Returns dates listed above. This figure is calculated across the Customer's stock, new title and Customer order purchases. Typically this will entitle the Customer to around a 25% returns allowance on new book titles. On entertainment product, no more than 20% of an individual title may be returned. The procedures for returns are as set out in the returns procedure section in our website. All returns must be in mint condition, and books must have been purchased from Gardners within the past 12 months and entertainment product purchased from Gardners within the past 3 months. Please note that overstock returns should be returned to Gardners carriage paid.
    2. ELEMENT
    3. ELEMENT
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