MVB replaced the Nielsen Teleordering system. For titles that we don't hold in
stock (Special Order lines) we will send orders to you via MVB/Pubeasy when we
receive an order from a customer. If you don't receive an order this will be
because we haven't received one.
MVB will alert you to the order using your contact details held by Nielsen and
you should acknowledge the order on their site. Please then send us the number
of copies that we have ordered along with an invoice as soon as you can.
The invoice should contain the following information:
ISBN
-
order reference (this will begin with a D)
retail price
discount percentage to us
any P&P charges
-
method of payment (BACS is our preferred payment method so please include
your bank details).
The discount you offer us should be as attractive as possible to encourage
repeat sales. We normally ask for 60% discount off the RRP but realise that
independent publishers may only be able to offer us less than this. Any
P&P charged by you will be paid by Gardners. However, these will be passed
on to our customer so please consider absorbing these into your selling
discount to Gardners.
As a minimum, we will normally pay you 30 days from month end of invoice so,
for example, a January dated invoice will be paid at the end of February.
Unfortunately, due to GDPR and the confidentiality agreements that we have
with our customers we're normally unable to tell you who has ordered your
books.
Please don't list Gardners as your distributor with Nielsen or MVB as this
isn't a role that we can fulfil for you and if you do so, orders won't be
fulfilled. You need to list yourself or whoever is going to be sending copies
out for you.
If you have further queries please email our independent publisher helpline
newpublishers@gardners.com
or MVB at
supportuk@mvb-online.com.