Telephone: +44 (0)1323 521555  |  Email:

Gardners Books Ltd - Terms & Conditions of Business


Gardners Books Limited is prepared to supply the Customer with books, DVDs, CDs, eBooks and other goods on the basis only of its terms and conditions as set out below.


2.1 Unless otherwise agreed by Gardners Books in writing, the price for the Goods shall be the price set out in the retail/dealer price on the date of despatch.
2.1.1 - less any discount agreed between Gardners Books and the Customer, as may be amended from time to time;
2.1.2 - plus any applicable small order surcharge for orders which are below the published minimum order volume or value.
2.1.3 - plus the cost of delivery calculated in accordance with Gardners Books delivery policy and tariffs.
2.1.4 - plus any additional value added tax and all costs, taxes or charges in relation to sourcing, packaging, loading, unloading, carriage and insurance, all of which amounts the Customer shall pay if applicable when it is due to pay for the Goods.
2.2 An invoice setting out the price payable for the Goods despatched will accompany the Goods on despatch, or will (in circumstances agreed with the Customer) be sent via electronic data interface (EDI).
2.3 Special Order Service (SOS) titles (i.e., titles which are not Stock or GXC titles) are sold on a Firm Sale basis and can’t be cancelled once ordered. Books will be shipped as a Backorder when they arrive.  Retail prices are latest advised and may vary. Discounts and surcharges may apply on individual transactions.
2.4 GXC titles are available to order under the same terms and conditions as Stock titles.
2.5  DVD prices are as shown on our website and in our daily data files, as dealer or promotional prices. DVDs will be supplied to credit account holders at agreed discounts off the prices stated on our website and data files.


If the Customer wishes to use the Gardners Books product database as part of its internal website / system it may only do so by entering into a licence agreement with us. The licence can be requested from Gardners Books and once received should then be completed and returned to us.


4.1  Gardners Books will accept telephone orders during the office hours stated on our website. Answerphones are in operation outside these hours. Calls may be recorded for quality and training purposes. Customers using Gardlink, fax or electronic ordering can order 24 hours a day, seven days a week or visit our website on
4.2  Gardners Books offer a next working day delivery service to most UK addresses for orders placed Monday to Friday.  If the Customer does not require a next working day delivery or are unable to accept a next day delivery, the order will be despatched by Gardners as soon as practicable or held for despatch to the customer’s reasonable requirements
4.3 Carriage on all deliveries within the UK mainland will be paid by Gardners Books on all Monday to Thursday orders over £150.00 retail for book accounts and over £150.00 at dealer price for DVD accounts, or a combination of the two for mixed deliveries. Carriage on all deliveries within the UK mainland will be paid by Gardners Books on Friday orders over £250.00 retail for book accounts and £250.00 at dealer price on DVD accounts for Saturday delivery.  UK mainland orders required for next day delivery Monday to Friday below £150.00 retail and for Saturday delivery below £250.00 and above £75.00, will be despatched with a £3.50 delivery charge. UK mainland orders below £75.00 retail can be despatched with a delivery charge of £5.00.  
4.4  Order values are calculated at invoice values on despatch
4.5  Backorders are supplied at the price on despatch, not at the price when ordered. 
4.6  Saturday orders will be despatched for Monday delivery, excluding Public holidays. 
4.7  A small low value surcharge will be levied on all orders below the minimum values as stated above, unless otherwise agreed with the Customer.
4.8  It is the customers responsibility to observe Embargo and industry ‘on sale’ dates.
4.9  International customers should contact our dedicated International Sales team for full details of terms of delivery.



5.1  Any such orders processed must be made through Gardners approved electronic methods. 
5.2  The Fulfilment Services provided are as described in the Gardners Books Fulfilment Price List which is available on request from Gardners Books. .
5.3  If Fulfilment orders for physical products are received by Gardners Books before 15.00 Monday to Friday, Gardners Books will use its reasonable endeavours to despatch the order on the same day, unless exceptional circumstances or peak volumes make this unachievable. Orders received after 15.00 Monday to Friday and during Saturday and Sunday, will be despatched on the next available collection.
5.4  Titles ordered under our Special Order Service (S.O.S.) and specific titles within our stock range which are supplied on a firm sale basis will not be credited if returned to Gardners Books. Although Gardners Books will, on request from you, do all it can to cancel those titles not required by you, if the titles subsequently arrive at Gardners Books premises, they will be despatched to your premises and invoiced accordingly. In such circumstances no fulfilment charge for despatch to your customer will apply. 
5.5  If firm sale titles are returned to Gardners Books (P.O. Box Service) by your customers, these will be despatched to your premises or disposed of, but not credited to your account.
5.6  Products in Gardners current stock catalogue which are received but are no longer required can be returned to Gardners Books under the returns conditions as stated in paragraph 8 below.
5.7  All P.O. Box returns will be processed with a service charge per parcel as detailed in our Fulfilment Price List.
5.8  All inserts must be provided with a readable EAN 13 barcode and will be processed with a service charge per insert, as detailed in our Fulfilment Price List.
5.9  An optional ‘gift wrapped’ service is available with a service fee per book, as detailed in our Fulfilment Price List.
5.10  Where available, proof of delivery is available via If hard copy P.O.D.’s are required these are chargeable, as detailed in our Fulfilment Price List.
5.11  It is your responsibility to ensure that the customers delivery details for fulfilment orders are properly recorded and contained within the Gardlink database on your computer or within the FTP order.
5.12 Gardners Books will assist with any claim for non-delivery or damage, but does not provide any insurance or liability beyond that which is available from the shipper involved. 



6.1  Our ordering system holds titles unavailable at the time of ordering (unless you specifically request that backorders are not recorded) and then despatches these books when your next order arrives at Gardners.
6.2  In instances where no book order has been received for the previous 15 days or no Entertainment order has been received for the previous 10 days, these orders will be released and despatched to you to avoid further delay.
6.3 If the value of your book order is below the carriage paid threshold, our system can, at your request, bulk all your bookorders until a value of £150.00 or £250.00 on Friday at retail is reached or until your next book order arrives. If after a further 10 days, we have received no further book orders from you (at this stage your orders will have been held in stock for 25 days) your goods will be despatched on the next automatic dues release, and the relevant delivery charge will be applied.  Please contact your
Customer Care Representative for more information and to set our system to your requirements.



7.1  Payment for all orders must be made within 30 days of statement date for all accounts. Thereafter (without prejudice to any remedies available to Gardners Books) interest on payments due will accrue at the rate of 4% per annum over the Barclays Bank Plc base rate from time to time until payment in full is received from the Customer.
7.2  Notwithstanding the above, payment for all orders shall become due immediately in the event that the Customer is adjudged bankrupt or insolvent, has a receiver or administrator appointed over its assets or enters into any composition with its creditors. If your account exceeds our agreed payment terms at any time, the full balance will become due immediately.
Any goods purchased shall remain the property of Gardners Books Ltd - until full payment has been made and cleared.
7.3  Monthly payments can be paid through the Booksellers Clearing House Batch if required. Payment can be made by bank transfer. Please send remittance advice to our Accounts Department. Our bank details are: Lloyds Bank, 104 Terminus Road, Eastbourne, East Sussex. Sort Code: 30-92-86 Account No: 00904220.
7.4  Customers without a credit account may purchase goods which are in stock, by cheque, Visa or Mastercard, providing the value exceeds £150.00
7.5  Credit accounts are available for Customers purchasing a minimum of £1000.00 net invoice value per annum.
7.6  International customers should contact our dedicated International Sales team for full details of terms of supply.



8.1  All returns enquiries should be made via Returns Authorisation software on Gardlink or or directly to Customer Care either by fax on +44 (0)1323 521666, by telephone on +44 (0)1323 521777 or, via email to We offer a privilege returns allowance for our customers quarterly on the following dates: January 1st, April 1st, July 1st and October 1st. Your returns allowance is based on 5% of the retail value of books or dealer value for entertainment products, of the amount you have spent with Gardners in the 3 months preceding one of the Returns dates listed above. This figure is calculated across your stock, new title and Customer order purchases. Typically this will entitle you to around a 25% returns allowance on new book titles. On entertainment product, no more than 20% of an individual title may be returned. The procedures for returns are as set out in the returns procedure section in our website. All returns must be in mint condition, and books must have been purchased from Gardners within the past 12 months and entertainment product purchased from Gardners within the past 3 months. Please note that overstock returns should be returned to Gardners carriage paid.
8.2  Firm Sale titles cannot be returned. Definition of a Firm Sale title is as follows: All titles that become O.P. are firm sale. All S.O.S. (Special Order Service) titles and titles indicated as ‘Firm Sale’ in our catalogues, publications or by other methods are supplied firm sale. Unused privilege returns cannot be carried forward.
8.3  Any non-authorised goods we receive WILL be returned to you and subject to a £4.75 per box handling charge. Books and DVDs cannot be returned mixed in the same box as book and DVD credits are processed on separate accounts.



Any products that are supplied in a damaged or imperfect state will be replaced, requested for return, or credited at the discretion of Gardners Books and this will represent the extent of Gardners liability for the same. In order to register a claim for imperfect, damaged products or shortages in your order, please contact our Customer Care Team within 5 working days of the products being received, in one of the following ways: Telephone on +44 (0)1323 521777, E-mail to or in writing to Gardners Books, 1 Whittle Drive, Eastbourne, East Sussex BN23 6QH, England. If you do not contact us within those 5 days we will not be able to accept responsibility for your damages/shortages. Please do not return products that have not been logged with your Customer Care Representative, as credit notes for such products will not be issued. Products can be returned to Gardners if appropriate, at our cost, but should be received by us within 4 weeks of receipt by you. Collection arrangements can be made through your Customer Care Representative in our Customer Care Department. When returning damaged or imperfect products please ensure that they are packed separately to any returns you may be making at the same time.


10.1  Notwithstanding the delivery times set out in these terms of business, whilst Gardners Books will use its reasonable endeavours to deliver orders as soon as possible it accepts no liability for late delivery. Gardners will not be liable for any indirect or consequential or loss of profit in respect of any order and its liability shall be limited to the amount of the relevant order at net invoice value.
10.2  In so far as any software or hardware is provided by Gardners to the customer all intellectual property rights in the same shall as between the customer and Gardners belong to Gardners and the customer shall not alter, modify or otherwise tamper with the software or the hardware. Upon the customer ceasing to be an account holder the customer shall either return the software and hardware to Gardners or if so required by Gardners destroy or delete them. 
10.3  All products (including digital products) are sold by Gardners to Gardners Account holders strictly on the basis that the Account holder accepts and respects the publishers intellectual and territorial rights.
10.4  On Gardners provided systems such as Gardlink and Gardners will respect the territorial rights restrictions notified by the publisher in respect of any retailer residing in a restricted market.
10.5 On retailers where Gardners provides a datafeed of product, Gardners will also provide details of restricted markets where known and require the licensed retailer to specifically agree not to sell restricted goods into restricted markets and to comply with local market legal requirements as a condition of the data licence and fulfilment service terms and conditions. Gardners accepts no liability for any resulting infringements.



11.1  The risk in all goods purchased by the Customer will pass to the Customer upon delivery. However, until full payment has been received by Gardners Books for all goods supplied by them to the Customer, all goods supplied to the Customer shall remain the property of Gardners Books. Until such time the Customer shall hold the goods as bailee for Gardners Books and ensure that at all times be readily identifiable as being the goods of Gardners Books. (Where re-order slips have been provided with goods supplied by Gardners Books, until sold they shall be retained with the goods and following sale they shall be retained by the Customer or returned to Gardners Books if the Customer wishes to re-order).
11.2  If a Receiver or Administrator or Trustee in Bankruptcy is appointed over any of the Customer’s assets, or if for any reason payment of the total price of the goods is not made on the due date, Gardners Books shall have the right with or without notice at any time thereafter to retake possession of all or part of its goods and to inspect and take copies of the Customer’s records in so far as they relate to Gardners Books goods and for such purpose authorised representatives of Gardners Books shall be entitled to enter upon any premises occupied or used by the Customer.
11.3  Notwithstanding the above, unless and until Gardners Books notifies the Customer to the contrary the Customer will be permitted to sell Gardners Books goods which have not been paid for to third parties in the normal course of business on the understanding that the proceeds of any such sale shall be held by the Customer in trust for Gardners Books and shall be deposited in a separate fiduciary bank account which enables them to be identified exclusively as being Gardners Books monies. The said monies shall not be withdrawn (except in paying Gardners Books) until Gardners Books has been paid in full by the Customer.
11.4  In the event that any of the provisions in the previous paragraph are adjudged to be void or unenforceable the remaining provision shall remain valid.



Gardners Books shall be entitled from time to time to make changes to these terms and conditions. Gardners website - will always display the most recent version of Gardners terms and conditions for customers to review.   The headings in these terms and conditions are for convenience only.



These terms and conditions of business shall be governed by English Law.



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